Privacy Policy
Last Updated: October 3, 2025
Ember & Basil Pizzeria (we, us, our) operates the website accessible at gentleroastpath.sbs (the Site). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from the Site, including all data gathered through our online ordering platform associated with our pizzeria services.
By using the Site, you consent to the practices described in this Policy. If you do not agree with our policies and practices, do not use the Site or place orders through the Site.
Information We Collect
We collect several categories of information to provide and improve our services, including:
- Personal identifiers (such as name, address, city, postal code, country) when you place an order or create an account, as well as contact information you choose to provide.
- Payment details handled by our payment processors. We do not store your full payment information on our servers.
- Device and usage data, including browser type, language, time zone, IP address, pages visited, and the dates and times of interactions with the Site.
- Location data when you authorize the Site to access your location to locate the nearest pizzeria or tailor offers.
We may also collect information that you provide in communications with us, including customer support requests, feedback, and survey responses.
How We Use Your Information
We use your information to:
- Process and fulfill orders, manage your account, and respond to inquiries.
- Personalize your experience on the Site, including recommendations for menu items and promotions.
- Communicate with you about orders, promotions, events, and other information that may be of interest, using the contact details you provide.
- Improve the Site and our services, including troubleshooting, data analysis, testing, and research.
- Protect the security and integrity of the Site, prevent fraud, and comply with legal obligations.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enable essential functions, analyze trends, and offer personalized content. You may control cookies through your browser settings, but some features of the Site may not function properly without them. We may also employ session cookies to maintain your cart during a browsing session and confirm your order details.
Sharing Your Information
We may share your information with:
- Service providers that assist with payment processing, order fulfillment, customer support, analytics, and Site maintenance.
- Affiliates or partners where necessary to provide promotions or co-branded services.
- A third party in connection with a sale, merger, or other corporate transaction involving Ember & Basil Pizzeria or its assets, where the data transfer is consistent with this Policy.
We require the service providers to protect your information and to use it only for the purposes for which we disclose it to them.
International Transfers
Your information may be transferred to and processed in countries other than your own, including countries that may have data protection laws different from yours. When we transfer your information to countries outside your jurisdiction, we take steps to ensure an adequate level of protection, such as using contracts and data protection measures aligned with applicable law.
Your Rights and Choices
You may have the right to access, correct, delete, or restrict the processing of your personal information. You may also withdraw consent where we rely on consent to process your data, and you may object to processing in certain circumstances. To exercise any of these rights, please contact us at +44 20 7946 0958 or via the Site's account settings if available. We will respond to requests in accordance with applicable laws.
Data Retention
We retain your information for as long as necessary to provide our services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. In general, account and order data are kept for the duration of the relationship and for a period thereafter to meet legal or regulatory requirements.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
The Site is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without verifiable parental consent, we will take steps to delete such information from our systems.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this Policy and, in some cases, provide additional notice (such as adding a statement to our homepage or sending a notification). We encourage you to review this Policy periodically for any updates.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, you may contact us at +44 20 7946 0958 or via the Site's contact page. You may also mail us at the following address if applicable: 126 Willow Street, Soho, London, W1D 4QG, United Kingdom.
California Privacy Rights
If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA). To learn more about how to exercise these rights, please contact us at +44 20 7946 0958 with a clear description of your request. We will respond in accordance with applicable laws.
Notices About Data Processing for Pizzeria Services
As a dedicated pizzeria, we may process data to support delivery operations, location-based services to find the nearest restaurant, and marketing communications regarding menu items and promotions, including seasonal offers of pizzas and lemonades such as juice or soda. We strive to minimize data collection and emphasize user-friendly control over your information.
For transparency, we provide access to essential information about our data processing activities and maintain safeguards consistent with industry standards, including encryption where appropriate and access controls for personnel handling personal data.